aDSL Providing by OTENET - a great fiasco!!!

Before 3 weeks!!! I applied for an aDSL line and I called OTENET today to check on the progress. Their reply was that my request is being "processed" and that for further information I should call the number 134 (OTE - the line provider). When I called 134 I realized that this was the retail division of OTE and of course they couldn’t know when the line would be initiated. Then I called back OTENET to find out that they send aDSL requests electronically to OTE and they don't even know when the actual providing will start. What kind of information system they have I wonder? And what kind of salespeople they hire since the person on the phone told me "You don't understand how things are done" - Of course I don't understand how things are done, especially when they are not done at all.